Seek | Say — Support & Help Center
Welcome to the official support page for Seek | Say, a location-based community app created by NextJen Labs.
Our goal is to help you get the most out of your Seek ("ask"), Say ("broadcast"), and Solve ("respond") experience while keeping your privacy and safety at the center of everything we build.
If you ever have questions or run into an issue, this page outlines exactly how to reach us and what to expect.
📩 Contact Support
For all support inquiries, please email:
📧 seekorsay_support@nexjenlabs.com
You can contact us for:
- Technical issues
- Account-related questions
- Reporting bugs or unexpected behavior
- Feedback, suggestions, or usability concerns
- Questions about features or app functionality
We aim to respond within 2–3 business days.
🔧 Troubleshooting Basics
If something in the app doesn't behave as expected, try the following:
- Check your internet connection (Wi-Fi or mobile data).
- Update the app to the latest version from the App Store or Play Store.
- Restart the app fully and reopen it.
- Verify location permissions if you are using Seek or Say features that depend on your area.
- Ensure notifications are enabled if you want updates about responses or broadcasts.
If the issue continues, please email us with:
- Your device type (iOS or Android)
- App version
- A short description of the problem
- Screenshots, if helpful
📱 Platform Notes
Seek | Say is designed as a universal app across both iOS and Android.
Certain UI elements or behaviors may vary slightly depending on the platform, but the core experience is shared.
Where platform-specific adjustments are required for compliance or usability, we will make them thoughtfully and only when needed.
🔒 Privacy & Safety
Seek | Say is built around protecting your personal identity and giving you control over what you share.
We never display your personal contact information publicly.
For full details, please refer to our in-app Privacy Policy and Terms of Service.
🧭 Feature Overview
Seek
Ask local, real-world questions and get answers from people nearby.
Say
Share updates, alerts, business promotions, or community announcements with your chosen radius.
Solve
Respond to others' questions and help your community with your lived experience.
If you have questions about how these features work, reach out anytime.
🛡️ Reporting Content
If you see something inappropriate, unsafe, or incorrect, you can flag content directly in the app.
Our moderation team reviews all reports and takes appropriate action according to our community guidelines.
🧾 Account Help
If you need help with:
- Updating your profile
- Deleting your account
- Recovering your access
- Understanding how your data is used
please contact us at seekorsay_support@nexjenlabs.com and we will guide you.
💬 Feedback & Improvements
Seek | Say grows with your input.
If something feels confusing, slow, or missing, we welcome your suggestions.
Your feedback directly shapes future updates and helps us deliver a better experience for everyone.
Thank You
We appreciate you being part of Seek | Say.
If you need help or would like to share feedback, this is the right place—and we're here to support you.